Questions to ask a roofing contractor before you let them on your roof!

Posted March 18, 2016 — City of Fort Worth

Make sure you don't pay more later by hiring a contractor that is uninsured, performs substandard work or leaves North Texas shortly after the storms do.

After the St. Patrick’s Day storm dumped hail and rain on many parts of Fort Worth, residents will be searching for roofing contractors and wondering how they can get the work done in a professional and cost-effective way.

In Texas, there is no such thing as state licensing for roofers, and insurance is not required. Anyone can hang up a shingle — no pun intended — and call themselves a roofing company.

When storms hit North Texas, it’s not uncommon to see an influx of out-of-town roofers — “storm chasers” — who often leave town not long after the storms do.

How can you determine, as a homeowner, if you’re hiring a legitimate, experienced roofer who will be around after the storm season? Here are some important questions that the North Texas Roofing Contractors Association recommends asking about any roofing company you may be considering:

Are they in good standing with the Better Business Bureau? Are they a member of a roofing association that holds its members to high standards, such as the North Texas Roofing Contractors Association, the National Roofing Contractors Association, the Roofing Contractors Association of Texas or the Midwest Roofing Contractors Association?

How many years of experience do they have as a roofing contractor in North Texas?

    Are they insured? What type of insurance coverage do they have and what and how much does it cover? Don’t hesitate to ask a roofing contractor for a certificate of insurance and make sure the coverage is in effect throughout your project. You don’t want to be liable for accidents that occur on your property (and you will be if the contractor is not properly insured).

Who will supervise your roofing project? How much experience do they have? How can you contact that person?

 Where is the roofing company located? Has your prospective contractor just come to town with the storms? Drive by and check out their business address. You probably don’t want to hire a roofer who is operating out of his pickup truck or a temporary post office box.


What is the roofing contractor’s warranty on labor? What is the manufacturer’s warranty? Get warranty information in writing. Consider how long your contractor has been in business and where they are located when looking at their labor warranty.

 Do they have credit references? Ask for a list of local suppliers, and call them to ensure the roofing contractor is in good standing. You don’t want to be left footing the bill for roofing materials.

 Do they have customer references they can provide? Get a list of previous customers and call them.

Will they give you a detailed, written proposal with complete descriptions of the work, start and completion dates and payment schedule?

 Is the contractor going to obtain the appropriate City of Fort Worth permits?

 Are they asking for money upfront? End users should beware of paying before the job is complete. A partial payment for materials, however, after they have been delivered to your project location, is not unusual.

 Which roofing manufacturers are they certified to install? You can go to the manufacturer’s website to see which roofing contractors are certified to install their roofing system.

 Is the roofer offering to “take care of” or “eat” your insurance deductible? Talk directly to your insurance company to ensure that any “deal” is legitimate and not insurance fraud.

 Are they claiming they are licensed? If so, where? Ask to see their license.

 If the bid is significantly lower than their competitors, why? If it sounds too good to be true, it probably is. Price is only one consideration when selecting a roofing contractor. Also, a price that is significantly below other contractors’ costs is an indicator that the roofing materials being used may be stolen goods, a growing problem in North Texas that is a federal offense.


To learn more, contact Karen Vermaire Fox, executive director of the North Texas Roofing Contractors Association, at 817-480-1060.

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Town Hall Meetings for All!

Thanks to today's hectic and busy society, getting citizens — of all ages — involved in charting the course for their city requires more creative approaches than the typical town hall meeting.

Mayor Betsy founded Walking, Rolling and Caffeinated Town Halls to break the mold of that traditional, worn-out and sometimes boring town hall meeting with a casual — and active — way for citizens to connect with this city's elected leaders.

Come on out to our next town hall gathering to meet your representatives and have your voice heard! You might even have some fun with city leaders while you're at it!

Rolling Town Halls

Grab your bike and bring your ideas for Fort Worth. Join Mayor Betsy (and certain Council members) and Bike FW at the Rolling Town Halls. Enjoy a casual ride through a planned route to see different parts of your city and to share how we can keep improving! What to expect:

  • Casual (easy) bike ride, geared to be family friendly ... no competitive racing
  • Length of rides between 5 and 7 miles or about 45 minutes
  • Typically, the rides will start and end in parks, community center parking lots, businesses or neighborhood amenity centers


Walking Town Halls

Strap your walking shoes and bring your ideas for a casual stroll and an active conversation about your community. Mayor Betsy is taking to the sidewalks for Walking Town Halls. These are fantastic opportunities to engage with Mayor Betsy and councilmembers while highlighting individual districts' improvements and needs. What to expect:

  • Slower-paced “show and tell” atmosphere
  • Typically, we will walk a brisk mile or a mile and a half
  • Locations vary by district and season, but usually we walk through parks, neighborhoods or via pedestrian friendly sidewalks


Caffeinated Town Halls

Mayor Betsy is teaming up with other members of City Council to host community coffees throughout Fort Worth. Come on out to chat with Mayor Betsy and your councilmember about what is important to you in your neighborhood and around town. What to expect:

  •  Informal conversation over a cup of coffee at 10 a.m. on Saturday mornings
  • Held at local businesses, community centers, library meeting rooms and schools

Can't be there in person? Watch these on FWTV.

It's Your Fort Worth, and we want to hear from you!

Town Hall Schedule

Date  Time  Type  District

March 16  6-7:30 p.m.  Kickoff Rolling  District 9

March 26  10-11 a.m.  Walking/Caffeinated  District 4

April 13  6-7:30 p.m.  Rolling & Walking  District 3

April 20  6-7:30 p.m.  Rolling  District 7

April 27  6-7:30 p.m.  Rolling  District 4

April 28  noon-1 p.m.  Twitter  Twitter

May 7  10-11 a.m.  Walking  District 7

May 11  6-7:30 p.m.  Rolling  District 6

May 14  10-11 a.m.  Caffeinated  District 8

May 25  6-7:30 p.m.  Rolling  District 4

May 28  10-11 a.m.  Caffeinated  District 2

June 1  6-7:30 p.m.  Rolling  District 4

June 4  10-11 a.m.  Walking or Caffeinated  District 5

June 15  6-7:30 p.m.  Rolling  District 6

June 22  6-7:30 p.m.  Rolling  District 3

June 26-July 17  Various Times  Tour de Fort Worth  Citywide

July 23  10-11 a.m.  Caffeinated/Walking  District 9

Aug. 3  6-7:30 p.m.  Rolling  District 9

Aug. 11  noon-1 p.m.  Twitter  Twitter

Aug. 13  10-11 a.m.  Caffeinated  District 6

Aug. 17  6-7:30 p.m.  Rolling & Walking  District 2

Aug. 20  10-11 a.m.  Walking or Caffeinated  District 8

Aug. 31  6-7:30 p.m.  Rolling Town hall  District 3

Sept. 14  6-7:30 p.m.  Rolling & Walking  District 5

Sept. 24  10-11 a.m.  Walking  District 6

Sept. 28  6-7:30 p.m.  Rolling & Walking  District 8

Oct. 1  10-11 a.m.  Walking or Caffeinated  District 5

Oct. 12  6-7:30 p.m.  Rolling  District 7

Oct. 19  6-7:30 p.m.  Rolling  District 2

Oct. 27  6:30-8:30 p.m.  Spooky Bike Ride  Water Gardens

Excessive storm-based tree limbs and brush collections

  Recent storms may have impacted your solid waste collections or created excess tree limbs, brush or bulk debris. The city’s Solid Waste Division wants to remind residents how they can assist with clean-up activities by following guidelines and using the appropriate resources.

  Cut and stack tree limbs in organized rows or piles starting at the assigned collection point.

    For weekly collections, tree limbs should be cut shorter than eight (8) feet in length and less than 4 inches in diameter.

    Tree limbs larger than 4 inches in diameter or eight feet in length should be stacked separately from small limbs/brush.

    If the total volume (combined piles) is larger than 10 cubic yards (size of a VW Beetle), residents should request an exception by contacting the City Call Center at 817-392-1234 or 1234@FortWorthTexas.Gov.

Drop-Off Stations

    The city offers access to three drop-off stations for residents who are City of Fort Worth active residential sanitation customers. Bring a recent water bill, driver’s license or other official ID to prove you’re a residential Solid Waste customer. Residents may use a single axle trailer. No double axle or commercial trailers are allowed.

    No commercial landscapers or contractors are allowed to use the drop-off stations.

Garbage, Recycling, Bulk and Yard Waste Collections

    Depending on storm severity, various collections may get behind or can “slide forward a day” or longer if trucks are delayed due to excess collections.

    To receive information as soon as possible, download the City of Fort Worth Solid Waste app. If there are collection delays, collection information will be forwarded to residents as quickly as possible.

    Any service delays will be posted on the city’s website at FortWorthTexas.Gov.

Missing Carts

    Residents can call the City Call Center to retrieve their cart numbers and report missing carts. Please wait a couple of days to report them missing as carts usually turn up. The contractor replaces carts within two days so residents will have them before their next collection.

Resources for Residents

    Contact the City Call Center at 817-392-1234 or email to 1234@FortWorthTexas.Gov for more information.

Bulk Waste Pick-up Schedule

Please review the attachment to see the calendar and map of when your new pick up will be for bulk waste. If you have any questions, please call: 817-392-1234. Be sure to share this information with your neighbors. Click the image below to download a printable PDF to keep.

New App: Never forget your waste collection day again!

Fort Worth is making it easier than ever for residents to remember their waste collection days, including garbage, recycling, bulk and yard waste. Residents can now go mobile with a new app — called Fort Worth Garbage & Recycling – that can be downloaded free from GooglePlay or iTunes for Android or Apple devices. Look for this icon.

The app provides information such as collection days, how to report an issue and tips on what can be set out for garbage, recycling, yard waste and bulk waste. Residents can also sign up to receive reminders before their service day and can choose how to receive reminders: text message, email or voice message.

There's also a feature called the Waste Wizard. If you're not sure if an item is recyclable or exactly how to dispose of a particular item, just enter the name and the Waste Wizard will let you know how and where to dispose it. It also provides suggestions on how to handle materials that are not allowed in the city's curbside collection program to include the city's Drop-Off Stations and the Environmental Collection Center.

The new Fort Worth Garbage & Recycling app is quick, easy and free. To learn more about the app, contact the Call Center at 817-392-1234.

Editors note: to test it out for you, I installed this app on my tablet, and it reminds me when weekly and  bulky trash collection is, so I can schedule yardwork and cleanup on the right weekend to be picked up. In a busy life, it helps to have a digital secretary to remind you of dates.

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